Maintenance
Routine maintenance (patching, minor updates, component replacement) is
carried out without noticeable interruption thanks to progressive
replacement and self-healing.
Routine maintenance
Most maintenance is transparent to you: it is applied continuously
through the deployments and changes process,
without cutoffs.
Maintenance windows
For major interventions that could involve an impact (for example, a major
version upgrade of your application):
- We plan it with you.
- We agree on a window suited to your operations.
- We communicate the expected scope and duration in advance.
Communication
We inform you of relevant maintenance through the
agreed channels. For unplanned incidents,
see Incident management.
No surprises
Our commitment is that no relevant change to your environment catches
you off guard: it is either transparent, or we agree on it and
communicate it beforehand.